Ecommerce Manager

Job not on LinkedIn

🕒 July 22

🏄 California – Remote

🏄 California – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

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Saffire, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

Saffire, LLC is a technology company that specializes in creating beautiful, unique, and engaging websites for events, venues, and destinations. Their integrated platform, SaffireTix, offers comprehensive ticketing solutions including online, advance, and gate sales, alongside contactless RFID band technology for secure patron experiences. With their Spark content management system, users can easily manage their websites and access real-time reporting, aiming to enhance revenue through ticketing and sponsorships. Saffire is a proud partner of several industry associations, reinforcing their commitment to the events and festivals sector.

📋 Description

• Oversee the overall success of partner ecommerce websites within the assigned portfolio • Meet with partners regularly, manage the overall partner relationship, and execute on ad hoc requests • Influence buying, stock management, and merchandising decisions through analytics expertise • Consistently improve the customer journey and optimize the conversion rate throughout partner websites through close collaboration with the design and development teams • Maximize revenue through diligent management of the products/categories/campaigns across the partner websites • Serve as the voice of the partner internally; understand and maintain brand integrity • Lead product stakeholders to develop accurate and clear photography and copy details of each product to maximize conversion • Ensure that the website layout and content is consistent, conforms with the brand and style guidelines of our Partners/Clubs/Events, and aligns with industry best practices • Obtain necessary approvals both internally and through the necessary partners • Manage relationships with third party application providers to ensure effective utilization of tools tailored to partner websites • Monitor performance of the websites and report through development and refinement of KPIs • Manage website optimization plans, audience targeting, online use case formulation and execution • Support the performance marketing team in efforts such as PPC, SEO, Display, Affiliates and push; ensure that campaigns are formulated and delivered in accordance with partner objectives • Validate testing of new changes before live implementation • Support VP Int Ecom in the setting of the roadmap and delivery of new features on the ecommerce websites and creation of strategies to drive and convert traffic in order to maximize revenue against commercial targets • Challenge up by guiding evaluation and adoption of new ecommerce technologies and enhancements; experience with headless e-commerce a plus • Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the websites • Lead change and adapt service offerings to the dynamic needs of our partners; familiarity with sports a plus • Other duties and projects as assigned and directed by the Senior Ecommerce Trading Director

🎯 Requirements

• A minimum of 5 years operating one or more retail ecommerce websites, preferably within sports, entertainment, or another relevant industry • Bachelor’s degree or equivalent combination of education and related experience • Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization • Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools • Demonstrated ability to collaborate across teams and lead content and marketing decisions by conveying impact to the bottom line • Familiarity with website management and UX software and processes • Excellent influencing skills to support needs of the internal and external stakeholder teams at every level • Excellent written and oral communication skills • Detail-oriented and extremely organized with the ability to multi-task and project manage • Proficient with UX methodology and practices • Excellent Microsoft Word, Excel, and PowerPoint core skills • Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders across many international platforms and countries; travel up to 10%

🏖️ Benefits

• medical, dental, vision, life and disability insurance • paid vacation • 401k plan