Senior CSM/Team Lead

🕒 July 21

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Sago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

📣 Marketing

🏥 Healthcare

Marketing • Healthcare • Market Research

Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency.

📋 Description

• Manage community setup, recruitment, engagement, renewal, and overall health. • Collaborate with sales to understand client needs and provide proactive, tailored recommendations. • Design creative solutions using available tools and processes to exceed client expectations. • Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties. • Manage vendors and partners to ensure projects stay on schedule and within budget. • Ensure timely completion of all deliverables, including meeting deadlines for invoicing • Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution. • Work within Sago systems effectively throughout life cycle of project • Work collaboratively with clients to provide timely updates on community status. • Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual). • Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members) • Meet client’s timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects • Work in accordance with the SOP's of company. • Other duties as assigned.

🎯 Requirements

• Bachelor’s Degree or equivalent • Must have 3-4 years of client-facing experience in a market research environment as well as management experience. • Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus. • Experience with Decipher, PowerBI, S3, Athena, MailChimp, OpenTexting • Advanced MS Office skills (Excel, Word, PowerPoint) required • Experience in DIY survey tools (e.g. Alida or Fuel Cycle) is a plus