ServiceNow Business Analyst

🕒 6 days ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

🔥 Funding within the last year

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Build and maintain strong, trusted relationships with enterprise customers and stakeholders • Act as the primary point of contact throughout the project lifecycle • Own and continuously update the product backlog within ServiceNow • Collaborate with customers to prioritize user stories based on business value, mission urgency, and operational readiness • Lead backlog refinement sessions with development teams and stakeholders • Provide PM support and may perform Scrum Master duties to uphold Agile practices • Ensure accurate task inputs, story statuses, and effort tracking on the Agile board • Remove blockers to maintain delivery velocity • Mentor and coach non-senior business analysts • Lead discovery sessions and project intake within ServiceNow • Translate business goals into detailed technical requirements • Author and manage user stories, acceptance criteria, and product backlogs in ServiceNow • Create, submit, and manage formal Change Requests within ServiceNow • Lead end-to-end User Acceptance Testing, coordinate testing cycles, and secure formal sign-off • Partner with ServiceNow developers throughout the Agile SDLC • Ensure requirements and workflows align with FAA digital governance and enterprise architecture frameworks • Author and maintain technical documentation, process maps, user guides, and operational integration plans • Recommend, update, and document process improvements with the PM and Development team

🎯 Requirements

• Bachelor’s Degree in Information Technology + 3 years of relevant experience; Associates in Information Technology + 10 years of relevant experience; High School + 11 years of relevant experience • Experience in Agile project management • Skill in stakeholder discovery, project intake, and ServiceNow workflows • Knowledge of Change Request processes and governance in ServiceNow • Ability to support developers and resolve delivery issues in SDLC • Strong technical documentation abilities • Experience working on IT projects utilizing the PMI framework • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust • ServiceNow certifications (desired) • Scrum Master/Agile experience (desired) • Experience supporting FedRamp authorized software (desired)

🏖️ Benefits

• Remote work within the US • Equal Opportunity Employer