Advocate Support Coordinator

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 CA$40k - CA$50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Run onboarding for new Healthcare Advocates • Check in with advocates at 30, 60, and 90 days • Hold regular office hours for advocate questions and difficult patient situations • Track performance data across the advocate network • Identify and surface high-performing advocates • Help advocates navigate challenging patient situations • Create and refine repeatable protocols and playbooks • Identify and close onboarding and training gaps • Expand advocate support, performance, and process responsibilities as the program grows

🎯 Requirements

• Extremely organized, with airtight follow-through • Proactive and comfortable with ambiguity • Data-driven and comfortable working with metrics • Sound judgment on urgency and ownership • Warm, empathetic communication skills • Experience providing customer or operations support (application question; no minimum specified) • LinkedIn URL required • Resume required • Introductory video required

🏖️ Benefits

• Remote work flexibility • Remote-first team • Growth and ownership opportunities • Opportunity to shape key processes • Mission-driven work supporting older adults' mental health care