Patient Care Associate

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$40k - CA$50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 20%

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• 152 open roles for a team of 15.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Serve as the first point of contact for patients and their families reaching out to Sailor Health • Guide older adults and caregivers through the intake process • Provide patient support, care coordination, and emotional guidance • Help patients navigate their journey into care • Match patients with the right therapist • Ensure patients feel supported, confident, and understood throughout the intake process • Manage patients at different stages of the process • Help improve care access and mental health support for older adults

🎯 Requirements

• Canada-based only • Strong empathy and clear communication • Active listening and ability to provide reassurance during difficult or emotional conversations • Highly organized and detail-oriented • Ability to manage multiple patients at different stages • Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot • Ability to learn new software quickly • Interest in mental health and healthcare access • Compassionate, organized, and eager to grow • Comfortable working Eastern Time Zone hours • Experience in healthcare, customer service, or administrative support is welcome but not required

🏖️ Benefits

• Remote work flexibility • Remote-first team • Growth and ownership opportunities • Opportunity to shape key processes • Mission-driven work improving mental health care access for older adults

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