Patient Care Receptionist

🕒 September 16

🇨🇦 Canada – Remote

💵 CA$40k - CA$50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Serve as the first point of contact for patients, prospective patients, and families • Handle inbound phone calls, emails, and SMS messages same-day • Triage inquiries and route them to the appropriate person or care team • Resolve simple requests directly when possible • Execute and troubleshoot clinical and administrative workflows with patients • Maintain knowledge of patient care team responsibilities and resources • Support patients and families throughout the patient lifecycle, from initial inquiry through ongoing care

🎯 Requirements

• Based in Canada • Comfortable working Eastern Time Zone hours • Strong phone, email, and SMS communication skills • Empathetic, clear, and compassionate communication style • Ability to manage high-volume communications and multiple open threads • Highly organized and detail-oriented • Comfortable learning Google Workspace, EHR platforms, and CRMs • Reliable and dependable • Experience in front-desk, call center, customer service, or administrative support is welcome but not required

🏖️ Benefits

• Remote-first team and flexible remote work • Growth and ownership opportunities • Opportunity to help bring mental health care to older adults • Collaborative, purpose-driven team environment

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