Patient Care Receptionist

🕒 September 16

🇨🇦 Canada – Remote

💵 CA$40k - CA$50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Handle inbound communication from patients and prospective patients via phone, email, and SMS • Respond same-day so communications do not remain unanswered • Route inquiries to the appropriate person or team • Resolve requests directly when possible • Execute clinical and administrative workflows • Troubleshoot with patients in the moment • Maintain knowledge of patient care team responsibilities and resources • Support patients and families throughout the patient lifecycle from first inquiry through ongoing care

🎯 Requirements

• Experience is welcome but not required • Experience in a front-desk, call center, customer service, or administrative support role is welcome • Empathetic and clear communication • Ability to handle high-volume calls and messages • Highly organized and detail-oriented • Ability to track multiple open threads across phone, voicemail, SMS, and email • Comfortable learning Google Workspace, EHR platforms, or CRMs • Ability to learn new software quickly • Reliable and dependable • Must be based in Canada • Comfortable working Eastern Time Zone hours

🏖️ Benefits

• Remote-first team and flexibility of remote work • Growth and ownership opportunities • Opportunity to shape key processes • Mission-driven work supporting older adults and their families

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