Patient Intake Specialist, Mental Health

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 CA$40k - CA$50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Serve as the first voice patients or their families hear when contacting Sailor Health • Guide older adults and caregivers through the patient intake process • Provide patient support, care coordination, and emotional guidance • Help patients navigate entry into care • Match patients with the right therapist • Help patients feel confident and understood throughout the process • Support older adults and families as they begin mental health care • Take initiative and help shape key processes as part of a small, agile team

🎯 Requirements

• Based in Canada • Full-time availability • Empathetic and clear communication • Active listening and ability to ease difficult conversations • Highly organized and detail-oriented • Ability to manage multiple patients at different stages • Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot • Ability to learn new software quickly • Interest in mental health and healthcare access • Willingness to work Eastern Time Zone hours • Willingness to work one of the listed 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET shifts • Experience in healthcare, customer service, or administrative support is welcome but not required

🏖️ Benefits

• Remote-first team • Flexible remote work • Growth and ownership opportunities • Opportunity to shape key processes • Mission-driven work supporting older adults and their families

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