Patient Support Coordinator

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$40k - CA$50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Provide post-intake support to patients • Serve as the primary point of contact for scheduling changes, billing questions, and Zoom troubleshooting • Handle administrative and customer service requests via phone, email, and text • Provide friendly, reliable, empathetic, and professional guidance • Ensure patients feel cared for, informed, and supported • Identify and resolve issues, follow up proactively, and manage multiple requests • Help deliver high-quality mental healthcare for older adults

🎯 Requirements

• Canada-based only • Exceptional communication skills • Detail-oriented problem-solving ability • Ability to remain calm under pressure • Comfort learning and using EHR, messaging, scheduling, and billing platforms • Relevant experience in customer support, patient support, care coordination, or healthcare administration • Empathy, organization, precision, and professionalism • Ability to handle requests via phone, email, and text

🏖️ Benefits

• Remote work flexibility • Growth and ownership opportunities • Collaborative, mission-driven team environment • Opportunity to make a meaningful impact on mental healthcare for older adults

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