Patient Support Coordinator

🕒 September 16

🇨🇦 Canada – Remote

💵 CA$40k - CA$50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Provide exceptional post-intake support to Sailor Health patients • Serve as the primary point of contact after patients begin care • Handle scheduling changes, billing questions, and Zoom troubleshooting • Respond to administrative and customer service requests via phone, email, and text • Provide friendly, empathetic, precise, and professional guidance • Ensure patients feel cared for, informed, and supported • Help deliver high-quality mental healthcare for older adults

🎯 Requirements

• Canada-based only • Full-time availability • Exceptional written and verbal communication • Ability to explain billing and scheduling information clearly • Detail-oriented problem-solving skills • Ability to identify issues, follow up proactively, and maintain accuracy • Ability to remain calm and professional while managing multiple requests • Comfort learning and using EHR, messaging, scheduling, and billing platforms • Experience in customer support, patient support, care coordination, or healthcare administration may be relevant

🏖️ Benefits

• Remote work flexibility • Remote-first team environment • Growth and ownership opportunities • Opportunity to shape key processes • Mission-driven work supporting older adults and their families

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