Renewals Manager

🕒 July 20

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $71.4k - $95.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Owning our customer renewals by building and maintaining long-lasting client relationships • Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing • Answering client queries and identifying new business opportunities among existing customers • Liaise with cross-functional internal teams to improve the entire customer experience • Serve as the lead point of contact for all customer account management matters • Negotiate contracts and close agreements to maximize profits and minimize customer churn • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status • Collaborate with sales team to identify and grow opportunities • Assist with challenging client requests or issue escalations as needed

🎯 Requirements

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager • BA/BS degree in Business Administration, Sales or relevant field • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Solid experience with CRM software (e.g. Salesforce) and CPQ tools • Experience delivering client-focused solutions to customer needs • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication and negotiation skills

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program