Senior Technical Architect – Data 360

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $195k - $514.7k / year

⏰ Full Time

🟠 Senior

🔙 Backend Engineer

👻 Ghost score 0%

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Serve as a Subject Matter Expert for Data 360 internally and with customers • Act as a strategic advisor helping customers unlock data from various enterprise systems • Help achieve or exceed customer goals and metrics while providing Data 360 best-practice insights • Deliver high client satisfaction scores by ensuring value is realized through each engagement • Manage multiple strategic clients simultaneously to meet or exceed utilization targets • Build a reputation as a trusted advisor among customers and the Data 360 community • Collaborate with the Go-to-Market team to drive services growth and account expansion • Maintain expertise in the evolving product roadmap and broader data platform landscape through continuous self-directed learning • Deliver complex technical solutions meeting customer business and technical requirements • Lead evaluation and presentation of solution options and customer education • Identify and proactively manage risks through complete issue resolution • Assess and shape customers’ technical landscapes • Partner with account and delivery leadership to identify and grow new business • Support Professional Services talent development through knowledge sharing, reusable assets, best practices, and cross-functional collaboration

🎯 Requirements

• Relevant Salesforce Data 360 experience or equivalent Customer Data Platform experience, such as Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, or Treasure Data • Relevant Salesforce experience in Sales & Service Cloud and Marketing Cloud • Data warehouse experience preferred, such as Snowflake, Databricks, Redshift, BigQuery, SQL Server, or Adobe marketing databases • Experience with data management, data transformation, and ETL, preferably using cloud-based tools/infrastructure • Data architecture skills including data profiling, data quality analysis, MDMs, and fuzzy matching conventions a plus • Ability to communicate complex business and technical concepts using visualization and modeling aids • Ability to conceptualize and create sophisticated diagrams and documents • Strong aptitude to learn new technologies quickly and thoroughly • Expertise in information gathering and analysis related to data integration, subscriber management, and identity resolution • Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, is a plus • Ability to influence group audiences, facilitate solutions, lead discussions, and conduct executive-level requirement-gathering sessions and solution presentations • Knowledge of Data Governance and Data Privacy concepts and regulations is a plus • BA/BS degree or foreign equivalent • Willingness to travel when needed, expected to be less than 50% • Passion for Customer Success • Ability to work independently and be a self-starter • Strong relationship-building, collaboration, communication, presentation, adaptability, and leadership qualities

🏖️ Benefits

• Company bonus • Equity • Benefits • Reasonable accommodation during the application or recruiting process • AI agents and resources intended to support balance and well-being