Senior Customer Success Manager

🕒 July 29

🇺🇸 United States – Remote

💵 $101k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salesloft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Salesloft is a company that provides a sales engagement platform designed to help businesses improve their sales processes and enhance customer relationships. The platform offers features such as email tracking, call logging, and sales analytics, allowing sales teams to engage with prospects more effectively and efficiently. Salesloft integrates with various third-party applications, including Salesforce, LinkedIn, and Microsoft Outlook, to streamline sales activities and improve productivity. The company also focuses on providing reliable services by monitoring and resolving incidents that may impact the use of their platform, ensuring minimal disruption to their users.

📋 Description

• Own retention, adoption, and net revenue expansion across a defined book of business • Translate customer goals into clear plans for realizing platform value • Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize actions • Lead strategic business reviews with customer stakeholders and executives • Connect platform usage to measurable revenue outcomes and ROI • Partner with Account Management to identify and drive value-based expansion opportunities • Advocate for customers cross-functionally and provide structured feedback to Product and Engineering • Coordinate internal resources to resolve customer challenges • Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance • Serve as a trusted advisor and commercial owner for customers

🎯 Requirements

• Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes • Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets • Comfort working with product usage data and customer health signals to prioritize action and drive decisions • Strong executive presence and ability to run business reviews and build trusted relationships with senior customer stakeholders • Excellent written and verbal communication skills • Experience with a sales engagement, revenue intelligence, or revenue operations platform such as Salesloft, Clari, Gong, Outreach, or adjacent tools • Familiarity with AI-driven customer health scoring, engagement analytics, or predictive churn signals • Experience partnering closely with Account Management on expansion in a shared-account model

🏖️ Benefits

• Comprehensive benefits (details provided at https://salesloftbenefits.com/) • Performance bonus may be included in the total compensation package • Other applicable incentive compensation plans may be included • Inclusive and supportive workplace • AI-assisted hiring process opt-out available without impacting consideration