Senior Customer Success Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $101k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Salesloft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Salesloft is a company that provides a sales engagement platform designed to help businesses improve their sales processes and enhance customer relationships. The platform offers features such as email tracking, call logging, and sales analytics, allowing sales teams to engage with prospects more effectively and efficiently. Salesloft integrates with various third-party applications, including Salesforce, LinkedIn, and Microsoft Outlook, to streamline sales activities and improve productivity. The company also focuses on providing reliable services by monitoring and resolving incidents that may impact the use of their platform, ensuring minimal disruption to their users.

📋 Description

• Build custom Mutual Success Plans • Guide customers on prioritizing next steps • Partner with internal teams on tasks and projects • Review trends in customer data and identify focus areas • Create impactful QBRs • Identify unusual trends in data and anticipate questions • Provide strategic guidance around sales best practices • Lead customer-facing webinars and trainings • Conduct phone calls and on-site meetings

🎯 Requirements

• 6+ years of experience in a Customer Success role • 1+ years of experience using the Salesforce CRM • Intermediate to expert knowledge of Salesforce CRM components • Previous experience in a SaaS/Technology company or fast-growing start-up preferred • Superb listening skills • High level of empathy • Clear, confident, and compelling communicator • Emotionally intelligent and adaptable to audience • Expert project manager • Resourceful and creative • Confident in technical conversations

🏖️ Benefits

• Competitive salary • Performance bonus • Benefits and/or other applicable incentive compensation plans