Service Desk Technician

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $60.7k - $75.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Salvation Army in Canada

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

🍽️ Food & Beverage

🏥 Healthcare

🤲 Charity

Food & Beverage • Healthcare • Charity

The Salvation Army in Canada is a Christian organization dedicated to providing hope and support to vulnerable communities across the country and around the world. Their mission focuses on meeting human needs through various services, including food assistance, housing and shelters, social services, and emergency disaster responses. With a strong emphasis on community engagement and volunteer opportunities, The Salvation Army aims to transform lives and bring about positive change through their charitable efforts and support systems.

📋 Description

• Provide support to incoming requests via telephone, web portal, email and chat to ensure courteous, timely and effective issue resolution • Use remote tools and diagnostic utilities to aid in troubleshooting • Research solutions through internal and external knowledgebases • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes • Record, track, and document the service desk incident-solving process through to final resolution • Assist in software releases, rollouts, and installations according to change management best practices • Perform hardware setups and configurations according to departmental and/or manufacturer specifications • Create, modify and remove/disable accounts • Escalate incidents with accurate documentation to suitable technicians when required • Identify common incidents and inform management of emerging trends • Develop help sheets and FAQ lists for end users • Contribute to the technician knowledgebase and training as needed • Provide suggestions for continual improvement

🎯 Requirements

• Certificate from a recognized college or technical school • Must have ITIL Foundations and A+ Certification • Application support experience with Microsoft Productivity Suite • Three (3) to five (5) years’ experience in relevant field • Strong knowledge of computer hardware and multifunction devices across both Windows 11 and macOS environments • Experience supporting Microsoft 365 productivity applications and using diagnostic utilities to troubleshoot issues • Expertise and strong skills with ServiceNow and O365 administration, Active Directory, and Azure AD • Solid understanding of core networking principles, including TCP/IP, VPN, DNS, and DHCP • Comfortable working within ITIL-aligned processes and applying ITIL best practices • Excellent written, verbal, and interpersonal communication skills, with strength in rapport building and active listening

🏖️ Benefits

• Reasonable accommodation upon request