Technical Support Specialist – German, English, Polish, Hungarian

Job not on LinkedIn

🕒 August 25

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samhammer AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Samhammer AG is a Germany-based provider of AI-powered customer service and knowledge-management solutions for enterprises and operators of connected IoT devices. The company combines conversational AI, a curated device-specific knowledge framework (Agentic/ATHENA AI) and human expertise to deliver AI-assisted service centers, dialogbots, and lifecycle services (rollout, maintenance, logistics) as cloud-hosted, DSGVO-compliant offerings. Samhammer focuses on improving first-contact resolution, reducing service costs and operating entire service solutions from implementation through ongoing operation for B2B customers.

📋 Description

• Serve as the first point of contact for customers in 1st-level support • Provide telephone and written assistance with hardware and software issues • Analyze technical faults and systematically escalate more complex cases • Document all support requests in the ticketing system • Take responsibility for handling support requests • Support a range of IT systems, including point-of-sale systems, routers, PCs, payment terminals, headsets, mobile data collection devices, and returnable-container vending machines • Support B2B customers in the requested languages • Identify recurring issues and communicate them to the relevant departments • Assist with onboarding and training new colleagues • Share knowledge within the team

🎯 Requirements

• Experience in customer-facing 1st-level support • Clear, friendly, and confident verbal and written communication skills • German proficiency at least at C1 level • Business-fluent English • Business-fluent Polish and/or Hungarian • Quick learner with the ability to become familiar with new systems • Technical interest and willingness to handle technical inquiries • Independent, solution-oriented approach to work • Initiative and strong organizational skills • Sound decision-making and the ability to maintain an overview in challenging situations • Team player with a strong service orientation • Professional approach when dealing with a wide range of contacts • Flexibility regarding working hours, including weekend and evening shifts

🏖️ Benefits

• E-scooters available at the site • Quiet room available at the site • On-site activities and events • Digital services and offers for working from home • Partnerships with benefits platforms • Option to work from home