Manager I, Customer Success

🕒 February 12

🐻 Alaska, California, +8 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $101.4k - $136.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure ongoing success and value realization for Samsara’s Scale Customers. • Define and build long-term strategies to drive value realization and risk management at scale. • Meet and exceed KPI targets for risk mitigation, value management, and business review. • Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal. • Directly support the CSM team with critical customer engagements and customer escalations driving effective resolutions. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop, coach and lead an inclusive, engaged, and high performing team.

🎯 Requirements

• 3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles. • 1+ years in a people manager or leadership role preferred. • Bachelor's degree from a 4-year accredited institution. • Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology. • Leadership presence across in-person, video, and written communication channels. • Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers. • Experience supporting or working with technical products. • Solutions-oriented with strong problem-solving skills. • Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment. • Passion for exceeding customer expectations and providing exceptional service. • Ability to handle customer issues with diplomacy, tact, and poise under pressure. • Strong bias for action, ability to think big, and insistence on high standards. • Proven experience in mentoring and retaining talent. • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. • Experience with Enterprise SaaS preferred. • Led a team where each team member managed a portfolio of 50+ accounts. • Experience with “Tech Tech”, Scale, or Digital Customer Success programs. • Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains. • Experience using Gainsight.

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.