Complex Case Specialist – Special Programs

Job not on LinkedIn

🕒 September 24

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $52.5k - $92.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Santander

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1857

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2013-05

Insurance • Consulting • Logistics

Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

📋 Description

• Discuss, support, and/or sell products and services and specific settlement needs with clients • Develop rapport with external stakeholders and provide concierge-level service on cases • Request new referrals • Influence the settlement process through value-adds and complex case knowledge • Own assigned high-value, complex cases from initial referral to conversion • Follow up regularly by phone and/or email with settlement stakeholders regarding case status • Strategize monthly with Business Development Managers to overcome settlement objections and advance cases • Convert referrals to Members based on assigned targets • Serve as a direct point of contact for channel partners • Maintain a basic understanding of trusts and their benefits in individual cases • Attend settlement mediations or roundtable discussions as requested • Keep up with best practices and industry trends

🎯 Requirements

• Associate’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education — Required • 3+ years of experience supporting sales efforts and serving as a direct point of contact to clients • 3+ years of experience in the trust industry and/or workers’ compensation space • Experience articulating services and products to multiple parties at a mediation table • Analytical and multitasking skills • Ability to problem solve and think strategically • Strong selling and communication skills • Highly motivated and target driven to convert cases • Knowledge of the settlement process in workers’ compensation and liability claims, including catastrophic injuries • Detail oriented with a keen eye for identifying opportunities and solving complex problems • Ability to work independently or as part of a team • Proficiency in Microsoft Office Suite products • Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment

🏖️ Benefits

• Fair and competitive rewards package • Benefits designed to support employees, their families, and well-being