Strategic Account Manager

🔥 36 minutes ago

🇨🇦 Canada – Remote

💵 CA$140k - CA$220k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sardine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

💳 Fintech

Cybersecurity • Compliance • Fintech

Sardine is a cutting-edge platform focused on fraud prevention and compliance. The company offers a behavior-based system for fraud detection, identity verification, and transaction monitoring that helps leading banks, online retailers, and fintechs protect themselves from scams and financial crime. Sardine's technology integrates advanced behavioral biometrics and device intelligence to combat identity fraud, payment fraud, and account takeovers. The platform also streamlines compliance checks such as KYC (Know Your Customer) and AML (Anti-Money Laundering) transaction monitoring. Sardine's comprehensive solution empowers its clients to automate risk decisioning, identify high-risk users early, and manage fraud across the customer journey effectively.

📋 Description

• Act as the primary point of contact for customers • Address day-to-day and strategic customer problems and opportunities • Maximize customer ROI in Sardine's products and services • Build a thorough understanding of Sardine's product, technology, and strategy • Communicate product, technology, and strategy clearly to customers • Translate complex product and technology problems into simple, actionable solutions • Manage solution processes internally and externally • Advise customers on fraud and compliance best practices • Build, monitor, and communicate KPIs to clients • Provide strategic analysis and critical thinking for long-term expansion planning • Collaborate with risk analytics teams to proactively solve new fraud typologies • Communicate findings to customers • Collaborate with risk analytics, data science, integrations, and product teams to address customer risk, fraud, compliance, and payment needs

🎯 Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS • Understanding of how customers integrate APIs • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred • Strong presentation skills for virtual and in-person meetings with various stakeholders • Previous customer-facing experience, preferably with a technical product • Exceptional project management skills • Ability to synthesize inputs and balance the needs of multiple stakeholders • Proficiency in using business intelligence tools • Excellent analytical and numerical skills • Ability to translate complex strategies into actionable processes and outcomes • Ability to build relationships and collaborate with others • Process improvement mindset • Ability to attend an in-person interview if requested • Location in Toronto, Ontario, Canada

🏖️ Benefits

• Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off and Year-end break • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend • Bonus • Equity