Credit Balance Specialist

Job not on LinkedIn

🕒 September 30

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements • Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit-ready financial records • Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale • Communicate with attorneys, no-fault carriers, workers’ compensation representatives, and the VA to confirm refund details or request supporting documentation • Interpret Explanations of Benefits (EOBs) to determine refund justification and payment disposition • Collaborate with Payment Posting, Billing, QA, and Client Services teams to resolve discrepancies and ensure accurate account adjustments • Process refunds within required timeframes while meeting daily productivity goals and service level expectations • Maintain detailed notes documenting actions, communication, and financial adjustments • Identify discrepancies, patterns, or repeat issues and escalate them to the Department Manager • Handle mail, emails, and refund correspondence with proper follow-through and documentation • Support compliance with HIPAA, payer, and internal standards • Perform additional duties as assigned

🎯 Requirements

• High School Diploma or equivalent • Strong ability to multi-task and manage a high-volume workload while maintaining accuracy • Collaborative team player capable of working effectively across internal departments and with external partners • Professional, pleasant, and confident demeanor in verbal and written communication • Ability to remain calm, organized, and focused under pressure • High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously • Excellent follow-through and problem-solving abilities • Strong mathematical skills and comfort handling financial calculations • Proficiency in reading and interpreting Explanations of Benefits (EOBs) • Strong attention to detail and commitment to accuracy • Ability to meet deadlines and maintain high productivity • Previous experience handling refunds, payment posting, or medical billing is helpful • Dependable, punctual, and accountable with a strong work ethic • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan • Remote work arrangement