Field Application Specialist

🕒 August 4

🗽 New York, Massachusetts – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. The company focuses on simplifying progress from drug discovery to manufacturing, thereby improving access to better medicine. Sartorius provides innovative laboratory instruments and consumables through its Lab Products & Services division for research and quality control in pharmaceutical and biopharmaceutical companies, as well as academic research institutes. Its Bioprocess Solutions division offers a broad product portfolio centered on single-use solutions, aiding customers in the safe and efficient manufacturing of biotech medications, vaccines, and cell and gene therapies. Headquartered in Göttingen, Germany, Sartorius operates globally with around 60 production and sales sites and employs approximately 14,600 people.

📋 Description

• Provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products, specifically Incucyte live-cell analysis systems • Provide pre-sales support to sales colleagues throughout the sales process • Work with sales colleagues to drive sales and use of Incucyte instruments, reagents, consumables, and software modules • Identify customer needs and problems and introduce appropriate product solutions • Perform product demonstrations by establishing detailed experimental plans and setting appropriate expectations • Identify necessary reagents and guide customers through experimental optimization and execution • Help with assay setup and train relevant laboratory personnel • Conduct on-site training and remote support sessions for Incucyte instrumentation and software • Support ongoing assays and drive expansion into new application areas using Sartorius technology • Collect customer feedback to drive new product development • Maintain diligent records of customer interactions and training in the CRM database • Perform other related duties as required

🎯 Requirements

• Bachelor's degree in Life Science, Biology, or related field • 2+ years of field experience in a similar application scientist or technical support role, or a combination of laboratory experience with customer support roles • 2+ years of experience training laboratory personnel in the use of instruments and software • Extensive experience in cell biology, cell culture, microscopy techniques, and image analysis • Experience with immune oncology, organoid-based assays, and/or image-based viability assays preferred • Valid driver's license with a good driving record • Ability to troubleshoot, problem-solve, and resourcefully improvise in complex scenarios • Demonstrated aptitude for the selling process and ability to work as a team player • Results- and success-oriented, with proven ability to organize, develop, and follow through on tasks and plans • Attention to detail and ability to organize and independently prioritize numerous responsibilities • Excellent verbal and written communication skills • Identification with Sartorius core values: Sustainability, Openness, and Enjoyment • Up to 15% overnight travel on business days

🏖️ Benefits

• Mentoring, leadership programs, and internal seminar offerings • Paid vacation, sick time, corporate holidays, and community service day • Flexible work schedules • Comprehensive onboarding, including a virtual online platform • Mutual support, team spirit, and international collaboration • Communities on topics such as Coaching, Agile Working, and a Businesswomen’s Network • Medical plans • Dental coverage • Vision coverage • Employee Assistance Program (EAP) • Wellness programs • Smart buildings with the latest technology and equipment • 401(k) with generous company match • HSA • FSA for dependent care and healthcare spending • Transportation Commuter Account • Basic Life Insurance • AD&D • Family Planning & Women’s Health • Health Advocate • Supplemental Life Insurance for employee, spouse, and dependents • Legal Services • LTD & STD • Critical Illness Insurance • Student Loan Tuition Refinance Service