Customer Service Representative

Job not on LinkedIn

🕒 April 2

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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South Carolina 811

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🤝 Non-profit

Compliance • Non-profit

South Carolina 811, also known as Palmetto Utility Protection Service, Inc. (PUPS), is South Carolina's centralized one-call center that notifies member underground facility owners of planned excavations. Committed to community safety and the prevention of damages to underground facilities, the organization has been operational since 1978 and works under the Underground Facility Damage Prevention Act. Governed by a board of directors made up of facility operators and stakeholders, South Carolina 811 plays a crucial role in public safety and damage prevention in the state.

📋 Description

• Accurately record data from the caller on inbound telephone lines and process notices. • Individuals must also accurately tell caller pertinent and legal information on each locate notice. • Individuals must continuously be dedicated to the safety of our stakeholders and the public. • Be available at all times during scheduled shifts to input locate notices and receive incoming calls from excavators. • Other duties as assigned by the Operations Manager or Director of Operations.

🎯 Requirements

• Minimum requirement is a high school diploma or equivalent • 2 years of customer service experience required • Be able to pass an assessment test for typing and customer service skills • Be able to type at least 45 wpm accurately (or at least 14,500 kph) • Must be willing to undergo a background check, in accordance with local law/regulations. • Bilingual candidates encouraged to apply • Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm) • Ability to understand and listen effectively to customer situations while maintaining company interests • Handle a high volume of telephone contacts that may include difficult and demanding customer situations • Have effective time management skills and manage working in a fast-paced environment

🏖️ Benefits

• Company-provided equipment • Paid Time-Off • Medical, Dental, and Vision Benefits • 401K • Career Growth