Network Support Technician

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September 27

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Troubleshoot end user connectivity from/to office and datacenters • Support and troubleshoot on-premise client network stack including switches, routers, access points, and circuits (DIA, P2P) • Support client-specific voice/video/security requirements from 3rd party vendors • Create, manage, and troubleshoot next-generation firewall rule sets (Palo Alto, Meraki, Juniper) • Support IPSec VPNs, policy-based routing, cloud and multi-site connectivity • Work directly with high-profile clients to understand and resolve network infrastructure issues • Record all work activities in timesheet/ticketing system (ConnectWise) • Effectively communicate with clients and peers, ensuring timely responses • Participate in on-call rotation and provide after-hours/weekend support

🎯 Requirements

• 3+ years of networking experience • Working knowledge and support experience with Juniper firewalls and switches utilizing Juniper Mist and CLI • Experience with Juniper SRX, Meraki MX, and Palo Alto next-generation firewalls • Excellent LAN/WAN diagnostic and troubleshooting skills including Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QoS, NATs and ACLs • Hands-on experience supporting switches, routers, access points, and circuits (DIA, P2P) • Experience with Meraki wireless appliances • Working knowledge of virtualization and network integration with VMware infrastructure • Experience with network monitoring platforms • Experience with ITSM tools such as ConnectWise Manage or similar • Bachelor's degree a plus; industry certifications a plus • Flexibility for after hours, weekend work, and on-call rotation • Willing to accept long-term work-from-home arrangement and permanent night shift schedule • Ability to prioritize and multitask • Excellent communication and interpersonal skills