Account Manager

🕒 August 4

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ScaleOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

📣 Marketing

B2B • Marketing

ScaleOps is a company whose public website (scaleops. com) uses cookie consent and tracking technology; the provided text is a cookie/consent disclosure showing integrations with marketing and analytics providers (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). The available snippet contains only privacy/cookie details and does not describe ScaleOps’s products, services, or target customers. Based on the site’s heavy use of marketing, lead-capture and analytics tooling, the business appears to operate commercially with a focus on marketing and likely selling to other businesses, but specific offerings are not described in the provided content.

📋 Description

• Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers • Act as the primary point of contact for existing customers, addressing their needs and concerns • Manage a dedicated book of business and ensure customer satisfaction • Monitor and report on business and technical account performance and relay customer feedback • Identify opportunities for upselling and cross-selling within existing customers • Perform product demos for additional stakeholders in collaboration with the sales team • Achieve expansion and renewal targets, contributing to revenue growth • Identify and proactively resolve customer issues and challenges • Escalate complex problems to appropriate internal teams and ensure timely resolution • Maintain accurate records of client interactions, account status, and expansion activities • Document client requirements, feedback, and changes in scope

🎯 Requirements

• Minimum 3 years of experience as an Account Manager or Customer Success Manager in a similar tech-oriented B2B company • Strong interpersonal and communication skills • Organizational and multitasking abilities • Ability to work independently, proactively, and as part of a team • Proficiency in CRM platforms, including Salesforce, Grafana, Jira, and Confluence • Strong problem-solving skills and a proactive approach • Experience in cloud technologies (nice to have) • Familiarity with Kubernetes, containers, and AWS/GCP/Azure (nice to have)