SEO Customer Success Team Lead

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $35 - $40 / hour

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Search Atlas

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Search Atlas is an AI-powered SaaS platform that automates and manages search marketing workflows for agencies and marketers. The platform combines an agentic AI (OTTO SEO and Atlas Brain) with tools for SEO auditing, automated technical fixes, AI content generation, Google Ads automation, Google Business Profile (GBP) management, local SEO, link building, and LLM visibility tracking so brands can scale SEO and paid search without expanding headcount. It also offers white-label dashboards, reporting, and managed services tailored to agencies and enterprises.

📋 Description

• Create and implement CSM ROCKs (key priorities) and lead execution of the EOS framework • Support CSMs with client SEO strategy and implementation, including spot-checking, auditing, and revising strategies • Collaborate with CSMs on upsell strategies aligned with quarterly revenue targets • Address and coach on client escalations to ensure satisfaction and retention • Conduct monthly churn post-mortem reviews and develop win-back strategies • Review HubSpot activity and address irregularities weekly • Conduct performance reviews and provide ongoing coaching and mentorship • Lead CSM hiring with a focus on SEO-literate talent • Implement and lead training sessions and development programs • Audit Slack and email communications for clarity and accuracy • Monitor completion of CSM daily responsibilities • Oversee and troubleshoot invoicing and billing procedures • Review potential credit or refund issues before escalation • Ensure the CSM team is proficient in Search Atlas tools and SEO best practices • Monitor algorithm updates, industry trends, and emerging SEO tools • Collaborate with sales to improve the sales-to-CSM handoff process • Provide feedback on new client issues related to the sales process • Conduct quarterly risk and compliance policy reviews with the CSM team • Manage a personal book of business focused on SEO strategy, client satisfaction, and retention • Implement personalized SEO strategies and liaise directly with clients

🎯 Requirements

• 3+ years of hands-on SEO experience at the agency or enterprise level • Fluency in technical SEO, on-page optimization, link building, and content strategy • 2+ years of leadership experience in customer success or a similar client-facing role • Proven ability to build, coach, and develop high-performing teams • Experience managing client accounts and executing data-driven client strategies • Excellent communication, strategic thinking, and problem-solving skills • Proficiency with HubSpot, billing systems, and customer success tools • Ability to work cross-functionally with sales and other teams • Familiarity with Search Atlas or similar SEO platforms • Experience working with enterprise-level or Fortune 500 clients • Background in a SaaS or high-growth tech environment • Ability to work in EST • Open to candidates working in Canada

🏖️ Benefits

• 15 days PTO • Christmas Day paid off • New Year's Day paid off • Flexible remote work • Monthly virtual game days and events • Flexibility to contribute to charity initiatives of choice • Collaborative, inclusive culture • Support for personal growth and professional success