Customer Service Representative

Job not on LinkedIn

June 19

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Searl Lamaster Howe Architecture + Interiors

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Architecture • Interior Design • B2B

Searl Lamaster Howe Architecture + Interiors is an architectural firm that specializes in creating innovative and functional residential and commercial spaces. With a focus on interior design and architectural services, the company prides itself on its ability to merge aesthetics with practicality, ensuring that every project not only looks impressive but also meets the needs of its clients. The team is dedicated to crafting spaces that inspire and enhance the living and working environments of its users.

2 - 10 employees

🤝 B2B

📋 Description

• We are looking for an efficient and skilled Customer Service Representative for our call center. • Provide excellent customer support to our clients. • Act as a liaison between our company and the clients. • Update and maintain customer information in the database. • Provide customers with all the information that they require. • Keep track of customer accounts by recording their account information and the issues they have reported. • Handle customer complaints actively and ensure its resolution on time. • Take orders and calculate the charges by processing customers’ information. • Resolve customer complaints on time and ensure the quality of services is maintained. • Handle change in policies of the company and explain them to the customer. • Generate sales leads for our clients. • Maintain a record of all the tasks undertaken and submit it to the higher management.

🎯 Requirements

• Knowledge of social media will be an added benefit. • Ability to provide results under pressure. • Excellent communication and interpersonal skills. • Good problem-solving skills.