Senior Product Manager

🕒 July 16

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Reduce Operational Complexity: Give team members simpler, more reliable workflows to unlock team capacity the business can redeploy to growth. • Own Onboarding, Activation & Enrollment Management: Deliver effective, efficient, and reliable workflows for how customers get onboarded, activated, and enrolled in Second Nature's products. • Enable Every Domain, Not Just Your Own: Provide the platform stability, maturity, and UX foundation that lets other product domains build and iterate on their own workflow needs without Command Center becoming a bottleneck. • Drive Digital Transformation: Move the business off legacy, manual-heavy processes and onto a technology-enabled operating model at scale. • Push the Boundaries of How We Build: Bring modern PDLC practices and AI-assisted development into how Command Center ships, so the team delivers more impact, faster.

🎯 Requirements

• 6–8+ years of product management experience, preferably in SaaS, PropTech, or internal platform/tools roles. • Experience building or owning internal workflow, onboarding, or operations platforms used by multiple internal teams. • You measure yourself by value delivered, not features shipped. You can translate operational work into business terms (OpEx, NR, cycle time) and make invisible work visible to the business. • Genuine enthusiasm for how AI is reshaping the product development lifecycle, with real experience or point of view on applying it to ship faster and better. • Comfortable and energized working with data-rich problems - comfortable pulling apart usage and operational data yourself, not just consuming a dashboard someone else built. • Strong track record partnering with go-to-market and operations functions (Sales, RevOps, CSM, Support) rather than only engineering. • Comfortable acting as a platform steward - enabling other teams to build well, not just building everything yourself. • Decisive, "First Principles" thinker who can convert ambiguity into a clear roadmap and unblock teams proactively. • Excellent cross-functional communicator, able to align stakeholders across product, engineering, and business teams quickly.

🏖️ Benefits

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan • Location: Work Remotely from anywhere in the US • Flexibility: Open PTO and sick days • Culture: Diverse, inclusive, supportive, and growth-focused • Growth: Be part of a fast-growing team building a new category and making a real difference • The Product: Award-winning, customer-loved platform that truly delivers on our mission