Director, Applications Portfolio Management

🕒 August 27

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Provide day-to-day leadership and oversight for application support and RUN services within an assigned application tower • Ensure availability, reliability, performance, and operational sustainability of supported applications • Execute service delivery processes and achieve SLAs, operational metrics, and KPIs • Manage operational priorities and support activities to ensure consistent service outcomes and business continuity • Coordinate incident resolution, service restoration, root cause analysis, and problem management across tower applications • Monitor application performance and operational health, proactively addressing service risks and issues • Drive continuous improvement focused on application stability, service quality, operational efficiency, and user experience • Identify opportunities to reduce incidents, recurring defects, and operational risks through process optimization and automation • Ensure operational readiness for releases, enhancements, technology upgrades, and production deployments • Support SRE, quality assurance, monitoring, and operational best practices • Establish performance metrics and operational dashboards • Oversee AMS providers and support vendors • Monitor vendor performance against contracts, service levels, and operational objectives • Escalate service delivery concerns, performance risks, and capacity constraints • Contribute to portfolio planning, demand forecasting, resource requirements, and prioritization • Identify operational risks, dependencies, technical debt, and support challenges • Serve as a primary escalation point for significant incidents and service disruptions • Collaborate with the Application Portfolio Lead on escalations, remediation plans, and risk mitigation • Support business continuity, disaster recovery, compliance, and operational resilience • Partner with business leaders, product, engineering, infrastructure, security, and technology stakeholders • Communicate service performance, operational risks, improvement initiatives, and support activities to leadership • Contribute to portfolio governance, operational reviews, and performance reporting • Support strategic initiatives and business transformation efforts • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Information Systems, Business Administration, or a related field required • Seven (7+) years of progressively responsible information technology experience required, including application support, service delivery, application management, or technology operations • Experience leading application support teams, managing Application Management Services (AMS), and working with managed service providers in a complex enterprise environment preferred • Strong knowledge of enterprise applications, Application Management Services (AMS), and production support operations • Knowledge of ITIL disciplines including Incident, Problem, Change, Release, and Service Request Management • Experience managing application support teams, vendors, and service delivery operations • Strong understanding of service level management, operational metrics, and performance reporting • Experience driving application stability, incident reduction, and continuous improvement initiatives • Familiarity with Site Reliability Engineering (SRE), monitoring, automation, and operational excellence practices • Ability to identify and manage operational risks, dependencies, and escalations • Strong analytical, troubleshooting, and problem-solving skills • Excellent organizational skills with the ability to manage multiple priorities and competing demands • Strong verbal and written communication skills, including the ability to communicate effectively with business and technology stakeholders • Ability to build collaborative relationships across business, technology, and vendor organizations • Strong decision-making, leadership, and stakeholder management capabilities • Travel as required

🏖️ Benefits

• Work-life balance • Caring culture • Career growth opportunities • Reasonable accommodations • Equal Opportunity Employer • Drug-Free Workplace