Senior Product Transformation Lead

Job not on LinkedIn

🔥 51 minutes ago

🇨🇦 Canada – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Seismic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Seismic is a digital platform that enables businesses to connect with their audiences seamlessly through innovative solutions such as QR codes, URL shortening, and analytics tracking. It simplifies the process of creating engaging content and building brand connections by offering tools for mobile-friendly landing pages, customizable QR codes, and comprehensive link management. Used by various industries, Seismic facilitates better engagement and communication with audiences, whether in retail, healthcare, or financial services.

📋 Description

• Build and own the customer fit and readiness model • Design a customer fit score using product usage, CRM, support and feature request data • Operationalize the model for weekly use by Customer Success, Technical Account Management, Implementation, executives and the Transition Center of Excellence • Improve the model as the product and customer base change and tie it to measurable business outcomes • Identify recurring customer themes and transition blockers • Organize work by product area rather than feature by feature • Turn customer signals into prioritized input for product roadmaps • Create new programs end to end, including systems, mechanics, incentives, buy-in strategy and change management • Fit processes into existing field and product team workflows • Align Product Management, Engineering, Product Operations, Solution Consulting, Customer Success, Technical Account Management and Account Executives around shared priorities • Mediate disagreements between go-to-market and product teams and drive decisions forward • Present recommendations and progress to VP and executive leaders across Product, Engineering and go-to-market • Pull and analyze data from Salesforce, Snowflake, Jira and other systems • Use AI tools to analyze customer call recordings, cluster feature requests and build skills and automations such as Slackbots • Monitor AI and industry trends and bring new approaches to the team

🎯 Requirements

• 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Implementation Manager, Solution Consultant, Solutions Engineer or Solutions Architect, ideally at a B2B SaaS company • Some experience in program, strategy or operations work • Deep expertise in enablement platforms and understanding of enterprise customer configuration, adoption and value realization • Track record of designing and launching new programs or processes from scratch, including change management for adoption • Ability to influence without authority and manage stakeholders with competing priorities • Confidence communicating with and presenting to VP and executive audiences • Strong analytical skills and comfort pulling, combining and interpreting data from multiple systems such as Salesforce, Snowflake or Jira • Working understanding of software development and delivery, including release cycles, sprints and launch gates • Hands-on use of AI tools in daily work and interest in building automations • Strategic thinking and ability to identify patterns, themes and actionable plans • Hands-on experience with Seismic and/or Highspot platforms preferred • Experience building scoring models, health scores or segmentation frameworks preferred • Background in human-centered design, service design or process design preferred • Experience supporting a major platform migration, product consolidation or replatforming initiative preferred • Familiarity with regulated industries such as financial services or life sciences and their compliance needs preferred • Experience building Slack workflows, bots or other lightweight internal tooling preferred

🏖️ Benefits

• Eligible to participate in Seismic's incentive plans in addition to base salary • Inclusive workplace and culture of belonging

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume