Customer Success Manager

Job not on LinkedIn

🕒 July 16

⚜️ Louisiana, South Carolina, +1 more states – Remote

⚜️ Louisiana – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Selerix Systems, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📚 Education

💰 Private equity on 2021-09

Healthcare • Logistics • Education

Selerix Systems, Inc. is a cloud-based software provider that delivers an all-in-one benefits administration and enrollment platform focused on simplifying open enrollment, ACA and COBRA compliance, and employee benefits communication. The company offers integrations with HRIS and payroll systems, decision-support and education tools for employees, and dedicated implementation and support services for employers, brokers, carriers, and resellers. Selerix’s SaaS solutions emphasize secure data exchange, compliance reporting, and engagement tools to increase benefits participation and reduce administrative workload.

📋 Description

• An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements. • This position is the primary liaison between the client and Selerix for ACA reporting. • They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services. • Conduct onboarding meetings for new ACA clients using the established workflow. • Responsible for the initial configuration of the company in software. • Conduct training sessions with clients following established timelines and processes. • Maintain all required records and timelines in Monday.com. • Configures user credentials and provides them to the client team. • Following established processes and procedures, creates and configures setups based on client information.

🎯 Requirements

• Fluent in English with strong written and verbal communication skills • Professional demeanor with outstanding communication and interpersonal skills • Customer-focused mindset with a commitment to providing excellent service and support • Demonstrate strong ethics and maintain confidentiality • Expert Microsoft Office skills • Proven project management skills with exceptional organizational abilities, strong attention to detail, and a proactive approach to identifying and correcting errors early. • Self-starter and self-directed with excellent organizational and time management skills • Work in a team environment as well as independently • Demonstrates a sense of urgency with a proven ability to prioritize and manage multiple tasks and priorities effectively under pressure. • Ability to interpret, evaluate, and communicate detailed information while understanding and contribute to broader organizational goals. • Ability to manage and support a high-volume portfolio of clients. • Must be eligible for US employment.

🏖️ Benefits

• Medical, dental, and vision insurance • 4 weeks paid time off (PTO) • 9 paid Holidays • 401k (with match) • Basic Life • Long Term Disability (LTD)