Semgrep
We’re Semgrep, a software security company. Our mission is to profoundly improve software security and reliability to safeguard human progress.
51 - 200 employees
Senior Technical Support Engineer
October 31
🌵 Arizona – Remote
🏄 California – Remote
+19 more states
💵 $101k - $119k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
Semgrep
We’re Semgrep, a software security company. Our mission is to profoundly improve software security and reliability to safeguard human progress.
51 - 200 employees
📋 Description
• Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers. • Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience. • Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams. • Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency. • Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.
🎯 Requirements
• Excellent written and verbal communication skills. • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc. • Familiarity with Web Application Security concepts including OWASP Top 10. • Basic understanding of API and Webhooks. • A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience. • 2+ years of experience working in a technical customer support role or former experience as a software engineer. • Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.
🏖️ Benefits
• Our compensation package includes equity and benefits in addition to salary. • Comprehensive health plans • Generous vacation time • 401k • Learning stipends • Flexible work arrangements
Apply NowSimilar Jobs
October 31
Axiom Software Solutions Limited
201 - 500
Oracle Technical Analyst focusing on Supply Chain Management with hands-on experience in Oracle Financial Modules. Remote role requiring strong SQL and PLSQL skills for data conversion and implementation.
October 31
Axiom Software Solutions Limited
201 - 500
Customer Support Engineer focusing on product development for electric grid utilities. Leading a team, fixing bugs, and documenting processes in Agile setup.
October 31
Axiom Software Solutions Limited
201 - 500
Lead eTerra product development activities focusing on modelling and team leadership in utility grid operations. Collaborate on Agile projects and technical documentation requirements.
October 30
Join Panopto as a Customer Support Analyst I providing technical support and excellent customer service. Engage in teamwork for a great user experience and contribute to the knowledge base.
🇺🇸 United States – Remote
💵 $45k - $50k / year
💰 Private Equity Round on 2021-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
October 30
Tech Support Technician at Smiths Detection servicing X-Ray and CT equipment. Responsible for troubleshooting and maintaining high customer satisfaction with consistent follow-up calls.
Ray