Area VP, Customer Success

🕒 May 9

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Semperis

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

🔒 Cybersecurity

Healthcare • Logistics • Cybersecurity

Semperis is a cybersecurity company specializing in Active Directory (AD) protection and identity-first security solutions. They offer a comprehensive suite of products designed to prevent, detect, respond to, and recover from cyberattacks targeting Active Directory environments, both on-premises and in the cloud. Their services include threat detection, disaster recovery, and identity risk management, leveraging deep Microsoft MVP expertise. Semperis is known for its innovative tools like Purple Knight and Hybrid Identity Protection (HIP) Conference, catering to critical sectors such as financial services, healthcare, and the public sector. The company emphasizes reducing downtime and provides 24/7 incident response support to enhance operational resilience against identity-based attacks.

📋 Description

• Building, leading, and developing a high-performing team of Customer Success leaders across the Americas • Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team • Ensuring the Americas CS organization is designed to prioritize adoption and value realization • Acting as the senior CS partner to Sales leadership in the region • Elevating the leadership bench so Team Leads / Managers can coach teams on cyber product adoption

🎯 Requirements

• 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles • 3+ years leading leaders in a high-growth B2B SaaS or cybersecurity company • Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization • Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers • Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense • Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets

🏖️ Benefits

• Health insurance • 401(k) • Flexible work arrangements • Professional development • Paid time off