Manager, Customer Onboarding – EMEA

October 22

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Semrush

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B2B • SaaS • Marketing

Semrush is a comprehensive online marketing platform that offers tools for SEO, content marketing, competitor analysis, PPC, and social media management. With features such as keyword research, site audit, market research, and advertising solutions, Semrush is an all-in-one suite designed for businesses to enhance their online visibility and grow their digital footprint. It also provides insights into competitors' strategies, content optimization recommendations, and PPC campaign management. Semrush's tools are trusted by world-leading brands and marketing professionals globally.

1001 - 5000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💰 Venture Round on 2018-04

📋 Description

• Build and Scale a High-Performing Team: Recruit, mentor, and develop a team of Product Success Managers across EMEA with a strong focus on enterprise customer excellence. • Own Onboarding Strategy and Execution: Define, refine, and scale onboarding and implementation processes for strategic and enterprise accounts. Build repeatable frameworks, engagement models, and reporting mechanisms. • Drive Early Customer Value: Ensure your team delivers tailored onboarding experiences that align to each customer’s goals, technical stack, and marketing workflows. • Enable Product Adoption: Partner with Customer Success and Product teams to define key adoption milestones and usage metrics. Ensure customers are equipped to derive sustained value from Semrush early in their journey. • Cross-Functional Collaboration: Serve as a strategic liaison between Product, Sales, Solutions Engineering, and Customer Success to influence roadmaps, align go-to-market efforts, and close enablement gaps. • Champion Operational Excellence: Identify and implement process improvements that boost team productivity and enhance customer outcomes. Leverage automation, tooling, and data to optimize delivery. • Deliver Customer Insights: Represent the voice of the customer internally by providing feedback to Product, CS Ops, and Enablement that drives product and process innovation. • Coach for Consultative Engagements: Empower your team to act as trusted advisors to marketing, SEO, and technology leaders across enterprise organizations. • Track Outcomes: Drive accountability by ensuring the team meets onboarding and early adoption KPIs. Monitor performance metrics, report progress regularly, and proactively address gaps in execution to deliver measurable impact.

🎯 Requirements

• 5+ years of experience in a GTM leadership role (Customer Success, Solutions, Onboarding, or Professional Services) in a SaaS or MarTech company • 2+ years managing or helping to build a regional or global onboarding or customer success function • Proven track record of delivering onboarding or implementation success for enterprise customers across complex organizations • Demonstrated ability to coach teams in consultative customer engagement, technical onboarding, and success planning • Executive presence with strong communication skills, capable of engaging confidently with stakeholders ranging from operational leads to C-level executives • Strong organizational and project management capabilities with experience driving multi-stakeholder enterprise engagements • Data-driven mindset and experience using KPIs to measure impact and influence strategy • Nice to Have: Understanding of enterprise SaaS tools, digital marketing workflows, and the role of SEO, SEM, and analytics in marketing operations • Experience with SEO and MarTech platforms such as BrightEdge, Conductor, Botify, SimilarWeb, etc. • Fluent English; additional European languages (French, German, Spanish) are a plus.

🏖️ Benefits

• Flexible working hours • Unlimited PTO • Flexi Benefit for your hobby • Employee Support Program • Loss of family member financial aid • Employee Resource Groups • Meals, snacks, and drinks at the office • Corporate events • Teambuilding • Training, courses, conferences