Seneca Holdings
B2B • Environment • Healthcare Insurance
Seneca Holdings is the investment arm of the Seneca Nation, dedicated to building a portfolio of profitable businesses that promote long-term income and self-sufficiency for the Nation. The organization focuses on diversifying revenue streams through a variety of sectors, including federal government contracting, environmental solutions, and health-related services. By investing in sustainable opportunities, Seneca Holdings aims to support the economic growth of the Seneca community while honoring its mission of serving future generations.
501 - 1000 employees
🤝 B2B
⚕️ Healthcare Insurance
Contact Center Lead
Job not on LinkedIn
November 20
Seneca Holdings
B2B • Environment • Healthcare Insurance
Seneca Holdings is the investment arm of the Seneca Nation, dedicated to building a portfolio of profitable businesses that promote long-term income and self-sufficiency for the Nation. The organization focuses on diversifying revenue streams through a variety of sectors, including federal government contracting, environmental solutions, and health-related services. By investing in sustainable opportunities, Seneca Holdings aims to support the economic growth of the Seneca community while honoring its mission of serving future generations.
501 - 1000 employees
🤝 B2B
⚕️ Healthcare Insurance
📋 Description
• Manage operations for the IHS Digital Contact Center • Oversee staff, workload distribution, and performance metrics • Ensure timely, high-quality customer support • Responsible for quality assurance and process improvement • Integrate new technologies to enhance customer experience • Monitor service and policy changes impacting customer interactions
🎯 Requirements
• Associate's or Bachelor's degree in Communications, Business, or IT. • Minimum 5 years of experience managing contact center operations. • HDI Support Center Manager certification preferred. • Knowledge of CRM and omni-channel platforms.
🏖️ Benefits
• competitive pay • benefits and perks • flexible work-life balance • professional development opportunities • performance and recognition programs • medical, dental, vision, life, and disability insurance • voluntary benefit programs (critical illness, hospital, and accident) • health savings and flexible spending accounts • retirement 401K plan • coverage and care for you and your family
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