Bilingual Clinical Associate Program Manager – 14-month Fixed-Term

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $92k - $106k / year

⏰ Full Time

🟡 Mid-level

📋 Program Manager

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Provide operational leadership and program coordination support for assigned Immunology Patient Support Programs • Partner with Program Supervisors to support daily program operations and service delivery • Monitor operational performance, staffing trends, workload distribution, capacity requirements, KPIs, SLAs, quality metrics, and operational indicators • Prepare weekly, monthly, quarterly, and ad hoc reports for internal and client stakeholders • Analyze performance trends and identify opportunities for improvement • Track action plans and ensure completion of operational and client commitments • Support business reviews and governance meetings • Own program data integrity and reporting accuracy • Audit CRM documentation, patient records, and operational reporting • Validate client reporting, dashboards, forecasting, and performance-review data • Investigate data discrepancies and implement corrective actions • Ensure adherence to documentation requirements, SOPs, work instructions, and program standards • Support client presentations, reports, governance materials, and meeting documentation • Coordinate product launches, indication expansions, and operational changes • Support workforce planning, resource optimization, onboarding, training coordination, and operational readiness • Support quality management activities, audits, and corrective action plans • Monitor compliance with privacy, pharmacovigilance, regulatory, and program requirements • Partner with Operations, Quality, Analytics, Technology, Training, and Finance teams • Support system enhancements, reporting improvements, operational projects, and continuous improvement initiatives • Perform additional duties as determined by the Manager

🎯 Requirements

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province • 3-5 years of experience in PSP • French and English bilingual is required • Immunology knowledge an asset • Minimum of 2 years in a People Management role • Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes • Understanding of the direction of technology, trends and strategic business impact on key clients • Knowledge of full-service call center programs • Ability to interpret financial data and manage a budget • Strong customer/client management background • Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation • Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects • Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders • Strong interpersonal and leadership skills; ability to develop and grow talent

🏖️ Benefits

• Competitive Salary • generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Employee Development Program • industry-leading, in-house corporate training offered throughout the year • Flexible working environment that promotes a healthy work-life balance