Learning Solutions Specialist – Fixed-Term

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Design, develop, and facilitate training sessions for the Patient Support Program workforce • Collaborate with Subject Matter Experts to understand PSP content and knowledge • Create eLearning modules, presentation decks, user guides, job aids, lesson plans, and other instructional materials • Use Work Instructions and SOPs to create learner-friendly materials • Deliver learning programs through eLearning, instructor-led, VILT, and blended learning solutions • Optimize the LMS to host learning modules and create blended and self-guided learning programs • Conduct training needs analyses, identify knowledge gaps, and create learning solutions • Evaluate current and future learning programs using Level 1–3 evaluations • Review and continuously improve learning programs and materials • Coordinate onboarding training with the Learning Solutions Coordinator, QA, and PSP leaders • Provide feedback to managers on new-hire performance • Assist in managing and creating content for the L&D page • Manage competing priorities and tight deadlines • Optimize training processes for efficiency • Provide additional support and perform other duties assigned by the manager

🎯 Requirements

• Bachelor’s Degree in Business, Human Resources, Adult Education/Curriculum Development, or equivalent experience is preferred • Patient Support Program experience with knowledge of private and public reimbursement structures, systems, and processes is considered an asset • Knowledge of adult learning principles and training best practices • Advanced ability to learn and understand new content, systems, and processes • Excellent presentation and facilitation skills • Knowledge and experience with instructional design methodologies and designing robust training programs from scratch • Experience with Microsoft Office and learning authoring tools including Articulate 360 (Storyline, Rise, etc.), Canva, Camtasia, and SnagIt • Experience creating SharePoint pages is considered an asset • Administrative experience in an LMS is considered an asset • Experience conducting training needs analyses and providing successful learning solutions • Strong written and verbal communication skills, including proofreading, editing, and quality assurance • Proven experience collaborating with leaders and stakeholders in a cross-functional organization • Ability to work in a fast-paced environment • Growth mindset • Effective organizational skills and excellent attention to detail • Strong analytical and problem-solving skills • Ability to consistently meet deadlines and prioritize projects • Occasional travel may be required • Bilingual French and English will be considered an asset • Commitment to high-quality service for internal and external clients • Adaptability during growth and organizational change • Track record of developing trust and influence at multiple levels • Impactful and candid communication style • Ability to build effective working relationships with colleagues, management, and stakeholders

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Collaborative, engaging workplace culture • Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program