Nursing Supervisor, PSP

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Report to the Program Manager • Ensure a professional and service-oriented work environment by monitoring performance, motivating, and developing team members • Support patient services management in coordinating workforce and workflow activities • Implement contact center strategies and tactics to help nurse case managers and case managers achieve objectives • Manage patient caseload • Create, use, and continuously evaluate processes and systems meeting customer service, patient safety, contractual, and operational requirements • Support development and execution of policies and practices • Provide leadership and coaching to achieve quality and KPI targets • Monitor calls for quality and technical accuracy and provide timely feedback • Monitor monthly results against goals and take corrective action as needed • Analyze contact center data and generate business reports and metrics to improve operations • Assist with recruitment, onboarding, call quality training/development, and performance management • Recommend corrective actions and engage additional resources as needed • Participate in or lead client meetings and day-to-day client communications • Collaborate with internal departments delivering program-related services • Assist with quality assurance and improvement initiatives and oversee CAPA activities • Participate in program design and development, including documentation flows and charts • Participate in project technical setup, including telephony, data collection tools, processes, reports, and reporting requirements • Perform additional duties assigned by the manager

🎯 Requirements

• University Degree in Nursing is preferred • Valid nursing license • Bilingualism (English and French) is an asset • Minimum of 1-3 years supervisory or management experience • Preference for prior reimbursement experience and/or Team Leader experience in a contact centre and/or the pharmaceutical industry • Experience in a fast-paced work environment with fluctuating demand for services is essential • Experience executing business strategies, including establishing clear KPIs and processes for reporting • Proven experience leading a team through organizational change • Functional knowledge in contact center transformation, design, and process implementation • Demonstrated success leading and developing a team, working with indirect reports and cross-functional partners • Demonstrated technical competence and ability to understand and troubleshoot basic technical issues • Familiarity with contact centre technologies, including using, designing, and reporting on IVRs • Intermediate to advanced knowledge of the MS Suite of applications • Ability to communicate effectively, orally and in writing, with internal and external customers and stakeholders • Excellent interpersonal and relationship-building skills • Effective analytical and problem-solving skills • General knowledge of reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Flexible working environment that promotes a healthy work-life balance • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment • Accommodations available upon request during the selection process