Program Manager

🕒 September 4

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Report to the Associate Director of Patient Programs • Manage, plan, and implement specific programs and portfolios • Design and implement programs according to sponsors’ strategic direction • Ensure client needs are met • Oversee program performance and services including reimbursement, patient coordination, and medication management • Build therapeutic-area reimbursement expertise and develop training content • Manage stakeholder escalations to client satisfaction • Provide sponsors with market, competitive, and payer insights • Evaluate program strengths, weaknesses, and improvement opportunities • Recommend and execute operational changes through change management • Collaborate with analytics teams on program reporting • Lead or participate in client meetings and daily client communications • Collaborate with internal departments to optimize program execution and client relations • Assist with quality assurance and improvement initiatives, including CAPA activities • Oversee case managers’ call handling, customer service, documentation, and follow-up processes • Monitor staff performance and assess training needs • Provide staffing input and recommend management changes • Participate in program design, documentation, manuals, SOPs, workflows, and charts • Manage project technical setup, including telephony, data collection tools, processes, and reporting • Manage day-to-day project activities, inquiries, and troubleshooting • Address client requests and case escalations, coordinate resources, and communicate with external stakeholders • Participate in consulting, research, and departmental projects • Communicate program status regularly to the account manager/project director • Perform other duties as assigned

🎯 Requirements

• University degree in an applicable field • Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations • 1–3 years of experience in a Program Management role • Minimum of 2 years in a People Management role • Experience in Oncology therapeutic area considered an asset • Expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes • Understanding of technology direction, trends, and strategic business impact on key clients • Knowledge of full-service call center programs • Ability to interpret financial data and manage a budget • Strong customer/client management background • Exceptional project management skills, including organizing, planning, and executing projects from vision through implementation • Strong analytical, conceptual, and problem-solving skills • Critical thinking and ability to problem solve and innovate with creative solutions • Strong interpersonal and leadership skills; ability to develop and grow talent • Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • RRSP Matching Program • Employee & Family Assistance Program • Accommodations available upon request during the selection process