Supervisor, Patient Support Programs

🔥 17 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Provide day-to-day leadership, coaching, and performance support to Program Coordinators and Care Navigators • Monitor individual and team performance metrics, SOP adherence, quality standards, and KPIs • Support recruitment, onboarding, and ongoing training • Provide constructive feedback and recommend corrective actions • Foster a collaborative, service-oriented, patient-centered team culture • Oversee enrollment coordination, welcome calls, reimbursement navigation, case documentation, and adherence outreach • Monitor caseload volume and provide input on resource allocation • Troubleshoot and resolve escalated issues • Collaborate with internal teams to address operational challenges and continuous improvement • Maintain relationships with internal partners for seamless PSP service delivery • Support scheduling improvements, workflow optimization, and process updates • Review performance metrics and case activity reports to identify trends and improvement opportunities • Assist with special projects, system enhancements, and new service offerings • Participate in training, professional development, and program updates • Assist with project technical setup, including telephony systems, data collection tools, and reporting requirements • Implement contact center strategies to support case managers and enhance performance • Monitor call quality and provide feedback on soft skills and technical content • Track monthly results against goals and take corrective action • Perform additional duties as assigned by the manager

🎯 Requirements

• University degree in a healthcare or life sciences-related field preferred • Minimum of 1–3 years of supervisory or management experience • Prior reimbursement experience and/or Team Leader experience in a contact centre and/or pharmaceutical industry experience preferred • Experience in a fast-paced work environment with fluctuating demand for services • Experience executing business strategies, including establishing clear KPIs and reporting processes • Proven experience leading a team through organizational change • Proven success leading and developing a team, working with indirect reports and cross-functional partners • Demonstrated technical competence and ability to understand and troubleshoot fundamental technical issues • Bilingualism (English/French) required in Quebec • Ability to communicate effectively, orally and in writing, with internal and external customers and stakeholders • Excellent interpersonal and communication skills • Strong relationship-building skills with internal and external stakeholders • Exceptional organizational skills • Ability to build effective working relationships with colleagues, management, and stakeholders

🏖️ Benefits

• State-of-the-art facilities • Flexible working environment promoting work-life balance • Employee Development Program • Industry-leading in-house corporate training throughout the year • Competitive salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid sick days • Dental and extended health benefits • AD&D insurance • LTD insurance • Employee/dependent life insurance • RRSP matching program • Employee & Family Assistance Program • Remote work arrangement • No travel required