Supervisor, Patient Support Programs – West Coast

🔥 17 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Provide day-to-day leadership, coaching, and performance support to Program Coordinators and Care Navigators • Monitor individual and team performance metrics, SOP adherence, quality standards, and KPIs • Support recruitment, onboarding, and ongoing training • Provide constructive feedback and recommend corrective actions • Foster a positive, collaborative, patient-centered team culture • Oversee enrollment coordination, welcome calls, reimbursement navigation, case documentation, and adherence outreach • Monitor caseload volume and provide input on resource allocation • Troubleshoot and resolve escalated issues • Collaborate with internal teams and partners to address operational challenges and improve processes • Support scheduling, workflow, and process enhancements • Review performance metrics and case activity reports to identify trends and improvement opportunities • Assist with special projects, system enhancements, and new service offerings • Participate in training, professional development, and program updates • Assist with technical setup, including telephony systems, data collection tools, and reporting requirements • Implement contact center strategies and monitor call quality • Track monthly results against goals and take corrective action

🎯 Requirements

• A University Degree in a healthcare or life sciences-related field is preferred • Minimum of 1-3 years supervisory or management experience • Preference for prior reimbursement experience and/or Team Leader experience in a Contact Centre and/or pharmaceutical industry experience • Experience in a fast-paced work environment with fluctuating demand for services is essential • Experience in executing business strategies, including establishing clear KPIs and processes for reporting • Proven experience leading a team through organizational change • Demonstrated success in leading and developing a team, as well as working with indirect reports and cross-functional partners • Demonstrated technical competence and ability to understand and troubleshoot fundamental technical issues • Bilingualism (English/French) is required in Quebec • Ability to communicate effectively, both orally and in writing, with internal and external customers and stakeholders • Excellent interpersonal and communication skills • Strong organizational skills and ability to build effective working relationships • Availability for standard office hours Monday to Friday, 11:00 am–7:00 pm or 12:00 pm–8:00 pm EST

🏖️ Benefits

• Competitive Salary • generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • RRSP Matching Program • Employee & Family Assistance Program • Flexible working environment that promotes a healthy work-life balance • Employee Development Program • industry-leading, in-house corporate training offered throughout the year