Customer Service Associate – Bilingual, Spanish

Job not on LinkedIn

🕒 September 26

🇺🇸 United States – Remote

💵 $15 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Answer customer inquiries with professional courtesy and exceptional customer service according to client-specific instructions • Document each customer's inquiry information in a database • Verify customer information and make corrections and updates as needed • Actively listen to identify opportunities to provide additional information • Follow up with callers as necessary • Use statistical contact center data to improve performance • Make outbound survey calls to obtain client-specific information • Adhere to shifts and schedules

🎯 Requirements

• High School Diploma or GED • Bilingual in English/Spanish with the ability to read, write, speak, and translate when needed • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Exceptional computer and navigation skills, including dual monitors, using multiple tabs, and locating information within databases • Ability to sit for extended periods of time • Use of webcam during training and production • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Enclosed and secure work area with zero distractions • Non-cellular high-speed internet service such as Fiber, DSL, or cable modem for a home office • Ability to meet the program's minimum internet speed requirements • Hotspots, satellite, and wireless internet service are not allowed

🏖️ Benefits

• $4.93 per hour health and welfare stipend • Comprehensive, paid training • Opportunities for additional hours during peak periods • Dedicated employee transfer program to explore and transition into other company opportunities at the conclusion of the assignment, subject to good standing and position qualifications

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