IBM i Systems Engineer

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November 10

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Service Express

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Enterprise • SaaS • Telecommunications

Service Express is a leading provider of third-party data center maintenance and managed infrastructure services. The company offers comprehensive support for server, storage, and network maintenance, allowing businesses to maximize their hardware investments and streamline their IT operations. Service Express provides services such as backup and recovery, infrastructure as a service (IaaS), infrastructure security, and managed public cloud solutions. With a focus on sustainability and carbon emissions reduction, they extend the life of data center equipment and help clients become more environmentally friendly. Known for excellent customer service and technical expertise, Service Express is a trusted partner for data center maintenance and IT infrastructure management solutions.

1001 - 5000 employees

Founded 1993

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2015-07

📋 Description

• Lead the end-to-end implementation of customer projects on IBM i Power platforms — ensuring technical accuracy, timely delivery, and customer satisfaction. This may require working outside of regular business hours. • Perform physical onsite hardware installations of IBM Power Servers (travel required). • Execute system migrations using various methods (Tape, VTL, software replication, storage replication). • Collaborate with technical subject matter experts and project managers to translate requirements into clear, actionable solutions. • Ensure project documentation is accurate and handed off seamlessly into production. • Provide subject matter expert level advice to Technical Pre-Sales for any prospective solutions that are being designed/scoped. • Participate in a rotating on-call schedule (approximately 1 out of every 8 days). • Provide efficient and effective support to both internal and external customers. This includes resolving support issues that cannot be handled by lower-tier support staff and being available to attend customer sites as required.

🎯 Requirements

• Deep expertise with IBM Power hardware infrastructure and IBM i OS (V5R4 – V7R6) • Experience with: • LPAR/HMC configuration • SAN/storage integration & PowerHA • Mimix, QuickEDD, or similar replication tools • VTLs, backups, and disaster recovery • Proficiency in performance analysis, capacity planning, CL programming, and IBM i automation. • Strong project documentation and communication skills — able to explain technical solutions to both technical and non-technical stakeholders. • Ability to work independently and collaboratively in high-pressure, deadline-driven environments. • Logical replication & backup/restore tools • IBM i patching, upgrades, PTF management • IBM i security best practices • SQL, scripting, and systems integration

🏖️ Benefits

• Opportunities for personal growth and career advancement • Paid volunteer hours and a day off for your birthday • Comprehensive health insurance options starting on your first day • 50% reimbursement for your health club membership • 401(k) company match to help you plan for the future