Customer Success Manager, Enterprise

🕒 September 14

🇺🇸 United States – Remote

💵 $86.6k - $139k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Develop and manage a portfolio of approximately 35 enterprise customer accounts with complex needs • Regularly contact accounts to understand product usage and identify valuable features and services • Coach customers on product best practices • Build and maintain senior-level customer relationships • Provide a premium, high-caliber customer experience • Solve complex customer problems with strategic, creative solutions • Collaborate with customers to continually increase product value • Improve customer experience through product and process enhancements • Analyze user engagement data and identify actionable insights • Report KPIs regularly • Segment customers for upselling and cross-selling opportunities • Mentor and support new hires and members of the non-Enterprise Success Team

🎯 Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role • Proven ability to multitask and manage multiple projects simultaneously with strong attention to detail • Self-starter who thrives in an entrepreneurial, fast-paced environment • Demonstrated capacity to lead, motivate, and work well with others • Demonstrated ability and interest in project management and analyzing data sets • Intelligent, quick-thinking, fast-learning, and solution-oriented • Adaptable team player with strong communication and organizational skills • Less than 15% nationwide travel

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Equity • Variable commission plan