Enterprise Customer Success Manager – Exteriors

🕒 Yesterday

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $86.6k - $139k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Develop and manage a portfolio of approximately 35 high-touch Enterprise customer accounts • Regularly engage customers to understand product usage and identify valuable features and services • Coach customers on best practices • Build and maintain senior-level customer relationships • Deliver a premium, high-caliber customer experience • Solve complex customer problems with strategic, out-of-the-box solutions • Continuously improve the customer experience across products and processes • Analyze user engagement data and identify actionable insights • Report KPIs regularly • Segment customers for upselling and cross-selling opportunities • Mentor and support new hires and members of the non-Enterprise Success Team

🎯 Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role • Ability to multitask and manage multiple projects simultaneously • Strong attention to detail • Self-starter able to thrive in an entrepreneurial, fast-paced environment • Capacity to lead, motivate, and work effectively with others • Interest and demonstrated ability in project management and data-set analysis • Intelligent, quick-thinking, fast-learning, solution-oriented approach • Adaptable team player with strong communication and organizational skills • Willingness to travel less than 15% nationwide

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training and other programs and events • Bonusly rewards and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity