Customer Success Manager

Job not on LinkedIn

🔥 5 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Blink Ops

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $20M Series A on 2022-03

Consulting • Healthcare • Logistics

Blink Ops is a leading provider in the field of Security Orchestration, Automation, and Response (SOAR). The company offers a platform that allows organizations to automate and streamline their security processes, using AI to quickly create, edit, and manage workflows. With its low-code interface and AI Copilot, Blink enables even non-technical users to build and deploy sophisticated security automations efficiently. Featuring over 10,000 pre-built workflows, it aids in incident response, cloud security, vulnerability management, and identity access management, among others. Blink is trusted by top companies worldwide and promises significant improvements in productivity and return on investment.

📋 Description

• Serve as trusted technical advisors and the critical intersection of technical expertise and customer value • Provide answers, share standard methodologies, onboard customers, and solve technical issues • Manage onboarding for new customers using a proactive approach to drive satisfaction and enhance the customer experience • Drive customer adoption, loyalty, and expansion to maximize product value and ROI • Implement and improve Customer Success Team processes and methodologies • Conduct growth initiatives and Quarterly Business Reviews with customers, presenting value to executives and buyers • Maintain customer health by introducing relevant valuable features throughout the customer journey • Educate champions and teams on product value and uncover use cases proactively • Showcase product value to executives and buyers and engage stakeholders beyond champions • Build relationships with executive decision-makers and generate trust across customer accounts • Advocate for customer needs internally and collaborate cross-functionally to deliver customer value • Work with product, sales, and support teams to foster community and information sharing • Ensure accountability for customer success, customer value delivery, and achievement of customer goals • Improve documentation and build scalable resources to proactively resolve customer questions

🎯 Requirements

• At least 4 years of experience in Enterprise CSM or Enterprise Account Management • Strong written, verbal, and presentation communication in English • At least 3 years of experience in Security/SecOps or DevOps • At least 4 years of experience working in startups • Experience managing upselling, renewals, and cross-selling • Experience working with technical customers • Experience working with executives • Ability to communicate technical concepts effectively and identify patterns in customer experience • Nice to have: 1+ years of experience in MSSP • Nice to have: experience working with REST API and JSON • Nice to have: 1+ years of experience coding in Python, Bash, etc.

🏖️ Benefits

• Variable Compensation (where applicable)