Senior Industry Advisor

🕒 September 18

🇺🇸 United States – Remote

💵 $152.6k - $245k / year

⏰ Full Time

🟠 Senior

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Advise Product on feature decisions and tradeoffs from an operator’s perspective • Review and comment on product requirement documents • Advise on custom versus standardized reporting needs for Property Care clients • Turn QBR feedback into prioritized product roadmap input • Attend and represent ServiceTitan at industry conferences such as PestWorld • Own relationships with key trade organizations such as NPMA • Write market point-of-view documents for internal and customer-facing use • Join prospect pitches and calls to provide industry credibility and answer trade-specific questions • Shape go-to-market materials and value propositions grounded in operator experience • Support discovery on nuanced or ambiguous operational topics during onboarding • Act as an escalation point for complex implementation issues • Serve as an internal resource for trade-specific implementation questions • Provide named-account support for highest-priority accounts • Translate customer asks and pain points into input for relevant ServiceTitan teams • Bring an operator lens to customer discussions

🎯 Requirements

• Senior-level experience within the Property Care trade industry • Direct oversight of both Operations and Technology • Proven track record of running high-performing operations within enterprise settings • Recent experience within the last 2–3 years leading Property Care trade technology systems • Ideally, experience driving a major platform migration or enterprise rollout • High market credibility among industry operators • Exceptional verbal storytelling skills • Deep operational fluency across recurring revenue/service agreements, technician routing, route density optimization, chemical tracking and compliance, and multi-location or multi-brand operations • Preferred: Direct experience navigating M&A integrations, platform consolidations, or multi-brand rollups

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity • Holistic benefits suite