Senior Manager, Engineering, Reporting & Dashboards

Job not on LinkedIn

August 22

Apply Now

Receive Emails with Similar Jobs

ServiceTitan

WebsiteLinkedInAll Job Openings

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Lead, coach, and grow a geographically distributed team of software and data engineers • Drive execution through Agile/Scrum practices; ensure consistent delivery, retrospectives, and sprint planning • Define and track engineering effectiveness using metrics (e.g., sprint predictability, incident rates, code quality, deployment frequency) • Own the end-to-end delivery of features and improvements for reporting, visualization, and dashboard infrastructure • Guide technical design, implementation, and operational excellence, including modernizing the KPI and reporting framework using DBT and MetricFlow • Partner closely with Product, Data Platform, and other engineering teams to align on roadmap and cross-team dependencies • Champion best practices in software development, data modeling, testing, and CI/CD pipelines • Ensure the team maintains high availability, responsiveness, and performance for near-real-time reporting services

🎯 Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field (Master's or higher degree preferred) • 6+ years of experience as a software developer working with distributed and microservice architectures in a SaaS environment • 3+ years of experience managing high-performing engineering teams, including remote or distributed teams • Proven leadership in driving the Scrum process, with a strong ability to coach teams through planning, execution, and retrospective cycles • Demonstrated ability to use engineering KPIs to measure and improve team performance and system health • Strong technical background in data engineering, analytics platforms, or full-stack systems delivering reporting and BI solutions • Hands-on experience with modern data stack components such as Snowflake, DBT, Looker, or MetricFlow • Solid understanding of SQL optimization, KPI computation, and data visualization best practices • Excellent written and verbal communication skills; able to bridge technical and non-technical audiences • Experience working across time zones and cultures • Experience migrating legacy reporting systems to modern, scalable data stacks • Familiarity with metadata-driven KPI definition and dynamic SQL generation • Background in enterprise SaaS or multi-tenant architecture • Understanding of shift-left testing principles and experience driving early test automation and validation practices within the SDLC • Exposure to Generative AI technologies to enhance customer experience, such as: Building AI-powered assistants or copilots to help users explore, interpret, or build reports Using LLMs to summarize dashboards or surface insights in natural language Recommending KPIs or visualizations based on user behavior, intent, or data trends

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA , 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF ), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.