Senior ServiceNow Business Analyst

🕒 May 22

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Servos

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Servos is a ServiceNow Elite Partner that specializes in digital transformation solutions for public sector organizations. Offering a range of technology solutions such as Citizen Portals, Health & Human Services, and Emergency Services, the company leverages the ServiceNow platform to enhance public safety, commerce, trade, and election processes. Servos focuses on creating automated workflow tools and custom applications that improve service delivery and provide intuitive digital experiences for citizens. The company is committed to modernizing government services and supporting community needs with cutting-edge technology solutions.

📋 Description

• Work with client stakeholders and team members to gather requirements and translate them for technical delivery • Assist with and coordinate client demos, testing, and workshops • Support a seamless project lifecycle at every iteration • Advocate for quality and change management • Apply ServiceNow industry standards to project work • Provide continuous documentation of requirements and relevant project information • Develop understanding of implemented solutions and customer business

🎯 Requirements

• At least 4 years of career experience working with ServiceNow customers • Strong communication skills and ability to work directly with client stakeholders • Relationship building and business process improvement skills • Requirements gathering and defining ideal client solutions • Organizational change management support • Experience automating and streamlining project lifecycles • Experience with traditional (waterfall) and agile project methodologies • Familiarity with basic administration of the ServiceNow platform • CSA preferred • Familiarity with the ITIL framework • Willingness to travel up to 20% of the time

🏖️ Benefits

• Unlimited PTO after your first year • Health benefits with free coverage for you and competitive rates for your family • 401k match • A variety of other benefits • Training opportunities and certifications • Family first culture • Opportunity to work with other ServiceNow experts