Restoration Job File Auditor

Job not on LinkedIn

🕒 May 30

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Logo of SERVPRO

SERVPRO

201 - 500 employees

Founded 1967

🤝 B2B

👥 B2C

B2B • B2C • Construction

SERVPRO is a franchised cleaning, restoration, and construction services company that provides 24/7 emergency response for water, fire, mold, storm, and biohazard incidents for residential and commercial clients. With over 2,370 franchise locations across the U. S. and Canada and more than 50 years of experience, SERVPRO offers cleanup and specialty cleaning (including HVAC and crime-scene), contents and document restoration, odor removal, and large-loss commercial restoration and reconstruction services.

📋 Description

• Lead the audit and final review of job files to ensure accuracy, completeness, and full compliance with carrier and TPA standards. • Oversee WIP job file management, audit readiness, and file lifecycle performance. • Identify discrepancies, mitigate risk, and ensure proper documentation standards are met. • Serve as a subject matter expert on file quality, compliance, and best practices. • Collaborate with estimators, project managers, and leadership to improve file quality and workflow efficiency. • Drive continuous improvement in QA processes, turnaround times, and audit success rates. • Support escalations and complex file reviews.

🎯 Requirements

• Strong background in restoration estimating, auditing, and/or quality assurance. • Advanced knowledge of TPA platforms preferred. • Deep understanding of insurance carrier expectations and compliance requirements. • Proven ability to manage high-volume workflows without sacrificing accuracy. • High level of accountability, ownership, and attention to detail. • Strong analytical, problem-solving, and leadership skills. • Excellent communication skills with the ability to influence and coach others.

🏖️ Benefits

• 401(k) matching • Dental insurance • Health insurance • Paid time off • Training & development • Vision insurance

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