Patient Liaison

🕒 August 7

🇺🇸 United States – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shady Grove Fertility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🧘 Wellness

Consulting • Healthcare • Wellness

Shady Grove Fertility is a network of reproductive medicine clinics that provides comprehensive fertility care and family-building services. The organization offers treatments including in vitro fertilization (IVF), intrauterine insemination (IUI), frozen embryo transfer (FET), egg freezing, donor gamete and embryo services, gestational carrier/surrogacy support, preimplantation genetic testing, and oncofertility services. Shady Grove emphasizes personalized, relationship-based care, accepts major insurance and financing options, operates dozens of locations across the U. S. , and supports LGBTQ+ and single-parent family building through specialized programs such as shared-risk IVF and patient education and support resources.

📋 Description

• Generate increased new patient appointments through over-the-phone prospective customer consultations and closing new business • Use a soft-sell and empathetic approach to convert prospective customers into satisfied customers • Respond to questions and explain the features and benefits of choosing US Fertility • Coordinate with USF offices and supervisors to transition prospective customers to medical diagnosis and treatment • Prepare and report inside-sales metrics • Recommend process improvements to leadership to increase sales • Maintain an accurate customer database tracking prospective customer program information and progress • Document unusual circumstances and customer conversations in the database • Follow up with all prospective customers

🎯 Requirements

• Bachelor’s degree preferred • Five years of customer service experience • At least two-three years of inside sales experience • Competency in active listening and relationship building • Ability to communicate with empathy, accurately, and concisely • Ability to build personal connections with emotional callers • Excellent interpersonal and telephone skills • Ability to function in a self-directed manner and organize work efficiently • Ability to monitor quality/effectiveness and collaborate across teams • Ability to execute timely and accurate follow-through • Working knowledge of healthcare services/fertility is a plus • Bilingual capability would be a plus

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off, paid holidays, and paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs