Customer Care Associate, Group Orders

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November 6

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Sharebite

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B2B • eCommerce • Social Impact

Sharebite is a leading meal benefit platform aimed at enhancing employee engagement through food. It offers businesses an easy way to provide meals to both in-office and remote employees from a variety of popular restaurants. Sharebite stands out by partnering with restaurants to deliver diverse meal options while contributing to social good; every meal ordered results in a meal donation to help combat food insecurity. The platform includes features such as in-office group ordering stations and meal allowance cards, all managed from a central dashboard. Its innovative solutions aim to boost workplace attendance and team cohesion.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

🌍 Social Impact

💰 $39M Series B on 2022-06

📋 Description

• Work directly with our restaurant partners to resolve real-time order-related issues. • Respond to customer emails & phone calls in a fast-paced, time-critical manner. • Ensure that Group Order operations, procedures, and systems are adhered to. • Constructively handle or supervise order escalations and customer complaints. • Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth. • Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations.

🎯 Requirements

• Excellent phone skills - you feel comfortable and confident with on-the-phone work. • Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner. • Collaborative - you are excited to work with a close-knit team that strives to achieve common goals on a daily basis. • Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners. • Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails. • Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development. • Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.

🏖️ Benefits

• equity • multiple health insurance options • daily meal stipend